Refund and Returns Policy for JoyPariz

Effective Date: January 3, 2025

At JoyPariz, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a clear and easy process for returns and refunds. Please read our refund and return policy carefully for the guidelines on how to return items and request a refund.

1. Return Eligibility

  • Timeframe: You can return products within 30 days of receiving your order.
  • Condition of Products: Items must be unused, undamaged, and in their original packaging to be eligible for a return. Products that are opened, used, or damaged (other than those faulty) may not be eligible for a return or refund.
  • Exempt Items: Certain products, such as personalized, clearance, or final sale items, are not eligible for return or refund.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  • Contact Us: Reach out to our customer service team at info@joypariz.com or call us at (423) 442-4481 to request a return authorization.
  • Provide Information: Include your order number, the items you wish to return, and the reason for the return. This will help us process your request quickly.
  • Return Authorization: After your return is approved, you will receive a Return Authorization Number (RAN) and instructions on how to return your item(s).

3. Return Shipping

  • Return Shipping Fees: Unless the return is due to a mistake on our part (damaged, defective, or incorrect items), the customer is responsible for paying the return shipping costs.
  • Shipping Method: We recommend using a trackable shipping service or purchasing shipping insurance for items over $75. We cannot guarantee that we will receive your returned item if the shipping service used does not offer tracking.
  • Processing Time: Once we receive your returned item(s), we will inspect them and notify you of the approval or rejection of your refund within 5-7 business days.

4. Refund Process

  • Refund Approval: Once your return is approved, we will process your refund. Refunds will be issued to the original payment method used during the purchase.
  • Refund Timeline: Please allow 5-10 business days for the refund to appear in your account, depending on your bank or payment provider.
  • Partial Refunds: If the returned item is not in its original condition, or if it’s damaged due to misuse, a partial refund may be issued based on the condition of the item.

5. Exchanges

If you wish to exchange an item for a different size, color, or model, we recommend placing a new order and returning the original item for a refund. This way, you can receive the new item more quickly.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@joypariz.com or call (423) 442-4481. We will arrange for a return and provide you with a full refund or send a replacement item, depending on your preference.

  • Proof of Damage: Please provide photos of the damaged or defective item and the packaging it came in, as this will help us expedite your request.

7. Non-Refundable Fees

Please note that any shipping charges for the original order are non-refundable, unless the return is due to our error (e.g., sending the wrong product or damaged items).

8. Cancellations

  • Order Cancellations: You may cancel your order within 24 hours of placing it. After this time, we may have already shipped your order, and the cancellation may no longer be possible.
  • How to Cancel: If you wish to cancel an order, please contact our customer support team immediately at info@joypariz.com.

9. Contact Us

If you have any questions about our refund and returns policy or need assistance with a return, please don’t hesitate to reach out to us:

  • Email: info@joypariz.com
  • Phone: (423) 442-4481
  • Address: 668 Old Athens Rd, Madisonville, Tennessee, USA

Thank you for choosing JoyPariz! We’re committed to making your shopping experience as smooth and enjoyable as possible. If you are not fully satisfied with your purchase, we will work with you to resolve the issue.